Orders are processed within 1-3 business days. Custom or made-to-order items may take longer.
We ship via USPS from the United States. Tracking information is provided for all orders.
Domestic (US): 3-7 business days
Shipping costs are calculated at checkout based on location and order size. Free shipping may be available on select items.
For shipping questions, email [email protected].
We're a small shop specializing in 3D printed planters, trays, and plant accessories.
The best way to reach us is by email. We typically respond within 1-2 business days.
Monday - Friday, 9am - 5pm EST
United States
Terrain Objects respects your privacy. This policy explains how we handle your information.
Orders placed on terrainobjects.com are processed securely through Stripe. We collect the minimum information needed to fulfill your order and provide support.
Payments are encrypted and processed by Stripe. We do not store full card numbers on our servers.
We use order information for fulfillment, order updates, support, and optional marketing communications when consent is provided.
We use analytics and attribution tracking to understand site performance and improve customer experience.
Contact us at [email protected] with any privacy concerns.
We want you to love your Terrain Objects products. If you're not completely satisfied, we're here to help.
We accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition.
Email [email protected] to initiate a return. We'll provide instructions after reviewing your request.
Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable.
If your item arrives damaged, please contact us within 48 hours with photos. We'll send a replacement at no cost.
Contact us anytime at [email protected].
Orders are processed within 1-3 business days. Custom or made-to-order items may take longer.
We ship via USPS from the United States. Tracking information is provided for all orders.
Domestic (US): 3-7 business days
Shipping costs are calculated at checkout based on location and order size. Free shipping may be available on select items.
We accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition.
Email [email protected] to initiate a return. We'll provide instructions after reviewing your request.
Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable.
If your item arrives damaged, please contact us within 48 hours with photos. We'll send a replacement at no cost.
Terrain Objects respects your privacy. This policy explains how we handle your information.
Orders placed on terrainobjects.com are processed securely through Stripe. We collect the minimum information needed to fulfill your order and provide support.
Payments are encrypted and processed by Stripe. We do not store full card numbers on our servers.
We use analytics and attribution tracking to understand site performance and improve customer experience.
We're a small shop specializing in 3D printed planters, trays, and plant accessories.
The best way to reach us is by email. We typically respond within 1-2 business days.
Monday - Friday, 9am - 5pm EST
United States